Ace the 2025 Community Management Challenge – Elevate Your Service Game!

The concept that best describes the regular and special tasks that management expects an employee to perform is performance goals. Performance goals refer to specific, measurable objectives that align with the organization's overall objectives and what an employee is expected to achieve within their role. These goals guide employees by clearly outlining the expected outcomes of their work and serve as benchmarks for assessing their progress and success.

While performance standards set the criteria for what constitutes success in performing these tasks, it is the performance goals that explicitly detail the tasks themselves, including both regular duties and special projects. This distinction emphasizes the importance of having clear, quantifiable objectives in place to provide direction and motivation for employees.

Performance planning involves the process of setting these goals, whereas performance evaluation is the assessment of how well an employee has met these established goals over a certain period. Therefore, understanding performance goals helps in recognizing the expectations set by management for employees' duties.